Matter of concern : Levying Of Charges agisnt of the terms of Agreement
My name is abhinav kashyap card holder of Manhatan Platnium card NO: 4541XXXXXXXX3600.
On 2nd Jan 2012 i found out the bank has been charging me with service & edu cess at 10.3%,Annual charges for card usage of RS.999/- & interest of 3.50% on monthly basis after even making the minimum payment charges on time. As per the terms of Credit card provided at the time of taking the credit card was
1) There will be no annual chagres if the card usage of Rs 50000/- has been done with in the first year of issuance of card. then the card fee will be Zero.
i requsted bank to explain why these charges are being levied?
If there was change in the company policy then why there was no information after one year of signing the contract
i have requested to the CCE to close my STANDARD CHARTERED BANK CREDIT card which has been cancelled tday at 11.45 AM reference number is 1000632.
Iam requesting the bank to clearify my queries on priority so i shall clear all my dues after getting satisfactory reply.
Till the time i shall not be liable for any late payment charges.
NO Bank reply
To: "customer.care@sc.com" <customer.care@sc.com>
Sent: Wednesday, 4 April 2012 3:13 PM
Subject: Fw: Matter of concern : Levying Of Charges Without Adequate Prior Notice To The Customer
Dear Sir/Madam
The matter is still pening from your side. I have not received any confirmation mail over the status of my complaint.
I have been receiving Many calls daily for the payment it's irritating to answer single question to all the executives again again and again.
Kindly give me confirmation over this issue so i shall settle these payments what ever is pending.
With Regards
NO BANK REPLY
To: "customer.care@sc.com" <customer.care@sc.com>
Sent: Monday, 16 April 2012 5:15 PM
Dear Sir/Madam,
Your Reply is still awaited.
With Regards
Abhinav Kashyap
----- Forwarded Message -----
From: abhinav kashyap <abhinav013@yahoo.com>
BANK REPLY
From: customer.care <Customer.Care@sc.com>
To: abhinav kashyap <abhinav013@yahoo.com>
Sent: Saturday, 21 April 2012 8:08 AM
Subject: Your recent communication to us (KMM9054856I15977L0KM)
Ref : 04/12/044396/CRD/KI
Dear Mr. Kashyap,
This is with reference to your e-mail dated April 16, 2012.
We have already responded your query on January 25, 2012. We have attached
response for your reference.
Please revert for further assistance.
Assuring you of our best services always
Yours sincerely,
Kiran Kumar
Officer - Customer Care