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Customer liability for misuse of credit card number by fraud

Dear sir

My credit card number was debited by 180$ on early morning of 24th august by some fraudsters online through a store in Florida USA. I got sms form credit card bankl and imemdiately informed and got card blocked and also new card issued . An attmept was made three other plaves also but foiled due to wrong CVV,.Then hiow this one went through

Any way I infomed bank within hours also sent them online complaint through account features and also informed vendor in USA that a trabnsaction of this much amount on my card no so and so is fraudlent and not to deliver anythibng and reverse charges .

What is lioablity of customer in such case ? I have neither any negligence notr I am involved neither dealth with this vendor in past anythimw who is overseas.

I guess GOI/RBI have issued some rules for all banks /credit card comlanies

what is my laiblity if any and what more action can be or should be taken by me

ofcourse bank has put this in dispute category and will credit amount again provissionally. but I am not satisfied

That way anyone having any credit card number can defraud any body . The bank has insecure systems specially use abroad. For india they started OTP IPIN system as second laywer security

So at end my query is what is my liablity if any as I have done everthing withn 24 hrs which i could

Is customer requiored to file FIR or is it bank that has to do . The bank is citibank indian arm.

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2 Replies

Jagan Mohan (Researcher) 03 September 2018

Sir,

Kindly write to the Issuing Bank about the fraudulent charges. These charges will be reversed by the Bank and you will incur no losses. You need not worry unnecessarily. Credit Cards protect their customers (you) and their fraud detection systems will ensure that the charges will be reversed.

Now, US lags behind the worldwide move to adopt Chip-based CC systems and two-tier authentication with pin (verified by visa / master card secure) systems. This is by design to allow proprietary payment systems to work.

TO your question: You have no liability if you had reported the false charges in time. You don't have to file an FIR now, untill the ball is in the Bank's court. You can escalate the matter to the Banking Ombudsman after exhausting the options with the Bank.