Hello, I am reaching out to seek advice on how to proceed with a case against an education platform that is withholding my certificate due to eligibility issues. I enrolled in a course that specified the requirement of 50% marks in either graduation or post-graduation. My educational qualifications include a 3-year diploma and a 1-year master’s degree. These were presented at the time of enrollment, and there was no objection to my eligibility then. Upon completing the program, I was surprised to be informed that I now need to present a degree with 50% marks in graduation to receive my certificate. This new requirement was not communicated at the time of enrollment, and my qualifications have remained unchanged since I applied. I have already raised a complaint through the National Consumer Helpline (NCH) but received a response that mirrors the stance of the education platform. The NCH advised that I could file a case on the eDaakhil platform. However, as someone without legal expertise, navigating this platform and filing a case seems daunting. I am looking for guidance on how to approach this issue and would appreciate any assistance or advice on how to effectively use the eDaakhil platform to file my case. Thank you for your time.
