Hello,
we had a business association with an organization and had a lien with
a Bank. the bank and the organization (our contract party) are sister concerns. the lien on our fixed deposit was a caution deposit. we closed our business two years back and received a letter saying that we would get our deposit back after a period of six months. after one a half years since we received this letter, we approached the bank to redeem our funds. we are said we have pending dues and we need to get NOC from our former business partner. We are not able to get any proper communication from our former business partner. In this situation, we have escalated the issue to Head quality services, but we receive a communication that our funds are in lien as on date. But, we signed for 3 years and extended it for another 3 years and the lien is not valid as on date, as we understand.
We believe the banker plays a role of trustee in this regard and its banker's responsibility to resolve the dispute, or even excercise the lien if needed.
We would like to know, if the banker is responsible to provide us information that proves the lien is valid as on date. is that correct? should we ask for such clarifications before filing a complaint with an ombudsman?
a guidance is much appreciated
thanks in advance