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afroz (Attorney)     09 May 2011

Mobile bill issue

Sir,

 

I had been a customer of Vodafone mobile services since past 3 years.  Recently my bill was 29000 rupees and hence I contacted the nearby office where I was told that its because of the internet usage.  I told them that I had requested the activation of a GPRS pack to the customer care.  The pack was not activated and hence the high bill amount.  Now when I contact the customer care, they are telling me that we have no records of such activation request and that I have to pay the amount.

 

Please help me and suggest what can be done.  And if there is a non-payment of such bill then what can be the consequences.

 

Thanks in advance



Learning

 4 Replies

Kiran Kumar (Lawyer)     09 May 2011

if you are in position to prove that you sent the activation request then its fine otherwise the bill is very much on higher side, the company will certainly take legal action for recovery.

 

otherwise, if the connection is not authentic or on false id then you need not to worry....such a situation can give enough space to be clever.

adv. rajeev ( rajoo ) (practicing advocate)     09 May 2011

Kiran is right I agree with him.

afroz (Attorney)     09 May 2011

Hi Kiran

 

Thanks for your reply.


I need to know, if the company do send me a legal notice and if i dont reply to it then what will be the consequences?

I am not having any proof of the activation request as it was done on call to the customer care.  And I cannot pay that high amount as the usage rate for such thing given on the package was 199 rupees only.

 

Please help me out

MANOJ SATAPATHY (LEGAL MANAGER)     10 May 2011

Hi Afroz,

you neednt worry even if you dont have request of activation request, still you can go to the Vodafone Office and contact customer care head nd further ask the details of your request till date. Even though request was done thru call, records r still available with them nd tell them that ur request was not closed, hence this high amount of bill nd u r not going to pay.


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