You must in writing under proper acknowledgment:
1. Express your resentment with company and hold them fully responsible for not properly submitting the attested PF forms with PF office and also for not supplying the acknowledgment issued by PF office to you……………..and the harassment and loss you have suffered……..and demand compensation…..
The designated HR person/authorized signatory/employer personally is responsible for obtaining acknowledgment from PF office…….
2. Lodge complaint with RPFC (attach copies and date of submission of PF forms to company) and hold him responsible for loosing PF forms in his office………………………and demand that proper inquiry be conducted to fix the responsibility on delinquent person and punished……… by referring to CCTV footage and record and raise questions how can non issuance of PF forms to company be allowed………….. and PF consultant be allowed………….and that as per company’s statement PF office is liable to compensate you………………….
If the window is under CCTV footage the company and PF consultant shall be liable for falsification……………….and /or RPFC can find out and confirm that no one from the company came to submit the PF forms……….
The delinquent PF employee may be panelized, and compensation awarded may get deducted from his payouts……
3. NO one is going to buy the statement that company is not liable to submit the attested PF forms to PF office.
Moreover if company wanted it could have supplied the attested PF forms to employee…..
4. Apology is warranted but apology alone will not be sufficient for either company or delinquent PF employee………………….
There is no escape route for the company as per details posted by you……..
Your lawyer may opine that once you have proceeded properly you can pull company and EPFO to consumer forum too……