Dear Sirs,
On 5th June 2010, I was holding an upper class reservation ticket from Egmore to Trichy, and arrived the station one hour before time and train was late by 40 mts as usual. Then I went for the upper class waiting roo(rest room ) for using bath room, but was asked to pay Rs 10 for two hrs as it is A/C and on contract. I was denied permission to use the toilet and there was no rest room for passengers holding Upper class reservation.
Then I lodged a complaint with the officials Vide Folio No 28331 dtd 5th June 2010. I received an ack from DRM office of Southern Railways on 5th July 2010 (No: M/G.50/S/415B/10 dated 24th June 2010), the Railway would consider if the waiting hall for passengers holding Class tickets is feasible.
I could not understand the meaning "If feasible.". The Railways collects a good amount for the ticket that includes the felicity for providing a rest room.
So, my right to utilize the service for which I paid is violated and denied.
Is it possible to take this to the consumer court?
--
Ramachandran
