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RKJAYAKUMAR (Advocate)     29 December 2013

Consumer complaint of jurisdiction

Consumer complaint of jurisdiction

 A person was living in a town at (Andhra Pradesh) had purchased an electronic device with huge amount in a shop dealer at Chennai(Tamilnadu). And it get trouble with in a week and after getting the problem he intimated the same with the shop dealer and he said to approach nearest authorized service center and then he approached service center at Vellore (Tamilnadu) and gave the electronic device for service. Though the same person had approached service center at vellore for several times and made request to do service to the electronic device. After completion of 3 month the service center did not rectify the problem and asked the person to take back the electronic device and go to another service center for rectify it.

 Please suggest what the person wants to do to file a consumer complaint and where the jurisdiction to file this complaint and what are the claim can be asked.

 

Thanking you all,



Learning

 2 Replies

Rama chary Rachakonda (Secunderabad/Telangana state Highcourt practice watsapp no.9989324294 )     29 December 2013

Why courts ? He can visit another servicing centre to rectify the device. Obtain in writing from the first servicing centre to go another service centre to rectify the defects of device. Writing evidence is more important even in courts also.

Advocate Bhartesh goyal (advocate)     30 December 2013

Person can file complaint in the forum at chennai from where he purchased the device and also at place where he got repaired the device i.e Vellore where the authorised service centre situates.


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