Consumers complain

Firstly you give him a complaint in writing and see if that works or give a legal notice. Keep the record of the communications with the service provider in writing. If nothing works out then, file a complaint in the district consumer forum for deficiency of service.

If the company has a office in your city you may submit your complaint stating you have already complained on dated ....and dated ............and dated ........at company phone number ...........from your phone number......../or at company email id........../from your emailid .............and compaint number issued by the company is........../or you may state no complaint number was issued despite your repeated complaints,and since there is no response and resolution to your complaint, you are depositing another complaint in person by hand today.You may ask in your letter to issue complaint number and you may claim your loss, and  demand a reply in writing only under original seal and signature.

If company has no office in your city you may send email and demand as mentioned above.

If there is no reply you may escalate to the nodal officer/appellate authority and mention company has collected money but has not started the service despite your best followup and company should reply back in writing only within 24 hours since the matter is emergency.You may claim your loss.

If they do not  reply you can lodge your grievance in consumer forum.

Lodge your complaint on following link-

https://www.ccccore.co.in/

I am looking for the case laws on the following points :- If sale price is partly admitted by the seller, a customer falls under the definition of "Consumer" within the meaning of Consumer protection Act. In my case, what happened, is that the seller is admitting only that much what was paid by cheque and is not admitting the cash part of payment for which he did not issue a formal cash receipt. The item is in my possession since I have purchased it. How to satisfy the consumer forum that I am the consumer and is entitled for relief. Please provide me a direct judgment on this point. L.G. Dass, Adv

Each product sold by a company has a unique number/registration number/chasis number/batch number   or bar code etc and the company is supposed to pay taxes at source and has a minimum selling price e.g price to stockist/dealer,MRP etc.

Each product sold has to be against bill.

No company can deny that they had not assigned a unique code/bar code etc to its product, and did not have a MRP etc for the product.

If the product is sold under MRP it is not customers fault.

Within the period of warranty or outside the warranty the company has t render service/repair.

If you do not have the bill lodge complaint by quoting the bar code MRP etc.and let the company reply.

To obtain bill for the full amount is in the interest of consumer.