TIME PASS - BRITANNIA was purchased from BIG BAZAAR with a dead insect embedded inside.
I visited the food safety officer and he asked me hand over the sample with a written complain of the issue above.
I handed over the bill , response recd from the company officials , store incharge.
I am now confused as he says that the sample of the biscuit with cockroach will not be returned and the lab observation can be used to file a case against the consumer court.
I am now confused that should i hand over the sample to the food safety officer (to ban further sale of the above biscuit) or not and then file the case in consumer court suing the company for damages.
Should i else do it vice versa - File a case in consumer court and request the court to inspect the biscuit and start investigation with the biscuit company in behest of judge's advice post filing the complain with consumer court?
