Hello Sir
I have a consumer dispute pending against Airtel where the latter had deleted my prepaid account in 2011 without assigning any reasons though during the course of argument it is insisting that I had not submitted any KYC documents during the verification drive and validity of the connection had expired which is not true. Interestingly the respondent fails to produce a single piece evidence in support of their claim. Neither the show clause reply is submitted in the form of an affidavit nor it is verified by the respondent\. Only the reply is produced before the court with the signature of the Advocate that too recently after 4 years from receiving the notice.
That prepaid number has been allotted to another customer since the date of deletion of my account for which I have filed this complaint against illegal deletion of my prepaid account.
When they have no evidence to support thier claims and the number is already allotted to another, in spite of having the original SIM with me, can the SIM be helpful in establishing the validity of the number?
Is there any TRAI rule where I can argue to get back my Call Data Records for the period before deletion of account i.e. even after 4 years of deletion of my account . If yes kindly quote the rule.
Thanks and Regards.
