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Sen Hens (Consumer Rights Officer)     27 December 2010

How to deal with consumer complain.

Hi all,

The first step towards dealing with customer complaints is to acknowledge how the complaints make you feel. Once those feelings are acknowledged, it will be easier to look at the customer complaints from an objective standpoint. After all, customer complaints immediately put you, the small business owner, on the defense which makes it difficult to be objective.

 

Thanks

 

Customer Complaint



Learning

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