hello,
my elder brother lives in qatar.he recently initiated a money transfer for 75k before 3 weeks through a online money transfer website that is an indian registered entity. the funds are needed for some medical emergency here for our family.it usually takes only 3-4 days to reach the destination account here in india but it is still not received yet..not that my brother hasnt used this service before,he did used it for quite a few number of times before ..but this time, it is causing so much delay....
now, the money transfer company is saying , their partner bank that debited the money from his account in qatar is still not releasing the funds and there is some technical ACH issue and all those excuses putting us in a black box not knowing where the funds are.
now, in order to file a complaint on such entities.what sort of a department should we reach out to..can we file a complaint with ministry of finance...kindly advise on the remedies available here to get this resolved and file for a compensation for the agony that he is going through.
