LCI Learning

Share on Facebook

Share on Twitter

Share on LinkedIn

Share on Email

Share More


(Guest)

No demostration of new product

Hi,

I had purchased a Eureka Forbes Air Purifier over a month ago. The person who to came to deliver it, didn't know about the product and told me that someone else will come for a demo. No body has come till date and I don't know how to properly install, use and clean filters etc. I have escalated the complaint to several levels but have received no response. Can I ask them to refund money and take the air purifier back? Can I take this matter to consumer court if they don't agree? Aren't bound to educate customer about the product they sold?



Learning

 5 Replies

V. VASUDEVAN (LEGAL COUNSEL)     08 July 2012

Lodge a complaint with the Ministry of Consumer Affairs, online. https://consumeraffairs.nic.in/consumer/index.php

V. VASUDEVAN (LEGAL COUNSEL)     08 July 2012

Simply log a complaint with the Ministry of COnsumer Affiars, on line https://consumeraffairs.nic.in/consumer/index.php

Advocate Bhartesh goyal (advocate)     08 July 2012

It's defiiciency of dealer as well as manufacturer for not  providing  proper services to you.You may approach DCRF  and claim compensation.

Advocate Bhartesh goyal (advocate)     08 July 2012

It's defiiciency of dealer as well as manufacturer for not  providing  proper services to you.You may approach DCRF  and claim compensation.

Sanyam Malhotra (Advocate)     09 July 2012

serve a legal notice and then move the consumer forum


Leave a reply

Your are not logged in . Please login to post replies

Click here to Login / Register