Even I have been facing the same problem with timtara. They do not reply to emails, they have taken my phone calls (because calls are directed to their call centre where the executives are taught to repeat the same sentences over and over again) and their executives never fail me. They always give me the same response "Your refund will be processed in 7 working days". However, not even a single penny received in my account since February, 2012. Even though I am a Delhi based practising lawyer myself, I have not issued them a legal notice yet since my claim amount is quite less (under 1.5k). Hope to be able to take out some time one day and send them the notice. It is a sham and fraudulent website. Readers beware!!