maulshree 25 April 2016

Axis bank account debited with transaction i did not make

My AXIS bank account was debited with INR 23297.72 on 10-06-2015 at 02:53:22 in USA.

This late night transaction was not done by me. The bank officials were immediately informed about the issue and they were asked to block the card.A complaint was registered with the Bank.

According to the Bank,the transaction is done by swiping of my Debit Card.

but I've neither shared any of my account details nor traveled overseas in recent times.

I've submitted the relevant documents to the bank and visited them several times but they don't give any specific timeline for the refund initiation.

Could you please suggest how can I get the refund.

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2 Replies

JustAdvisor (IT) 25 April 2016

arm yourselves with evidence first - get all your passports - current and expired - there should be no stamping of US ports of entry which includes the mentioned date. if you can further show that you were present in India on that day (eg - employer's attendance record for the month) - better. engage a criminal lawyer and explore options to file a police complaint. write to MD of the bank with proper acknowledgment (be polite but assertive) and mention all the facts. if you don't receive any reply, you may either approach banking ombudsman or consumer Forum. prefer to engage an able counsel specialising in consumer matters.