Bank: complaint pertains to deficiency in service

This is the most serious harassment by the bank.  You are a consumer and issue a Registered notice as follows: Also file the letter in the website of the bank Customer care.  Believe me, the bank itself solves all your issues without your stepping out, as definitely the bank is not proper in treating you.  All these services are online and must be attended instantly maximum within 30 minutes after receiving letter.

NOTICE under CP Act dt.6th Apr, 2022

To

Branch Head,

.............Bank

.....................

The complainant ....................................(name ) is having ............................account at ............ Branch and demands certified copies of laid down norms/manual Extracts/Circular/ Rules and regulations on the following issues 

1. Transfering Term Deposit from one branch to another.

2.Automatic renewal of term deposit instead of crediting to savings bank after maturity.

3.The process of breaking one deposit during and after maturity to facilitate an extension of term deposit

4.All the applicable penalty clauses in term deposits.

4. The stipulated time frame for premature closure of a term deposit

Please take notice and provide the copies in tune with RBI/Bank directives within a week enabling me to file consumer complaints and complaints about filing complaints in Banking Ombudsman.

(Signature, name of depositoor, full postal address)

Bank is legally bound to transfer the proceeds of all FDR/TDR, matured or premature, to your savings/current account within one working day of the receipt of a written request to that effect. 

Absolutely true, but Consumer Forum demands laid down procedure of that bank as Documentary evidence and the guidance was given to get those laid down rules.

Thank you very much for your reply.  I complained about the matter on bank website, also went personally to their Head office. It has not helped much. I will do as you suggested.

Visit the Bank for a complaint only when it is a must. as some employees bark like dogs unitedly against helpless customers insulting him.   Always contact over the phone and record the conversation.  Send an only email or registered post mentioning the time and date of each conversation mentioning the name of that employee while making a complaint.  It is only a courtesy by customer to visit and talk to the concerned to save wastage of further time and man-hours for a simple issue.  The banker is bound to respond.  You ought to have mentioned the name of the Bank, as many of that bank employees might read your query and guidance. and a sincere employee can not bring bad reputation to his employer.

I sent an email as you per your suggestion. The bank sent me reply:

" ...we apprise you that our norms in vogue pertaining to general banking operations in respect of various customer segments are in tune with the RBI guidelines which are readily available on the RBI website for perusal of general public. We advice you to refer the same."

On my request, the bank officer has sent me 1 financial year interest I had earned on my FDs.I am shocked that it is not correct !!

I was suppose to leave India on 30.03.2022.  If I take a help of a lawyer, will he/she be able to get my bank work done within next month? Can a lawyer get the bank do their duty properly?

Sir,

     The bank fd will be pre matured within 1 day , means if you give appliocation with fd receipt, then it will credit the preceeds maximum next day. Secondly there a master circular of the Reserve bank that  the bank must inform to the customer regarding penal interest while accepting the deposit . Has the bank told you regarding this?If not then bank should not debit penal interest.