Hello
Recently the banking ombudsman has refused to entertain a complaint against a Bank in Credit Card dispute . The reason for rejection is clause c of para 9 which reads as under
"(c) the complaint is not in respect of the same cause of action which was
settled or dealt with on merits by the Banking Ombudsman in any previous
proceedings whether or not received from the same complainant or along
with one or more complainants or one or more of the parties concerned with
the cause of action;"
In this case it was the bank which had gone to lok adalat and not the customer .
There has been no conclusion in lok adalat as well as the Bank power of attorney was absent
is the ombudsman office correct in doing this . what is the recourse for the customer .
