Durai (MS) 14 March 2016
Dsouza 15 March 2016
Please mention name of insurance company, it helps as each operate a bit differently, some are blacklisted by states for certain reasons etc; we could then give specific advise at times.
First of all you have to get the IDV value mentioned on the policy in case of theft or Total Loss. Insurers con you as they know people don't know.
Stick to IDV and for third option if you want to retain car but need a costing from the salvage person/company. Do all this in writing, you can find Nodal officer's email id on their website.