You may do the following:
1.Compile all the record e.g Dates on whcih who called you/you called whom/who met you/you met whom. On which day who asked you to register on web site, any SMs received by you or sent by you, any email received by you or sent by you etc.
2. Stop calling them on phone.
3. Stop registering anything on their website and claim that since you did not receive any policy document, the company agent and company managers and company instead of resolving your girieviances asked you to register for some imaginary number and you shall not be liable for any action since you have not received and READ the policy document.
4.If you have not received the policy documents, submit a written letter to the nearest company office stating you have not been delivered any policy document and you are not aware after collecting the payment vide your cheque number ....... from your account no.......on Dated....... for Rs..... what has been done with the amount.
5. In the policy document copy of the proposal form filled by you has to be enclosed.
6. Company may claim the policy document was sent and even delivered but you may not settle if the certified copy of the airway bill/POD of the copurier/regd post/speed post is not delivered to you, and if it is false you may state so to the company.
Company shall have to provide this info to you and shall have to provide another copy original/duplicate to you, alongwith the copy of the proposal form signed by you.
Be firm on getting the copy of the proposal form since the name of the agent his/her businees code issued by the company name/code of the offidser of the company superior to the agent will appear on the form ,and also if you have not filled up the complete form then there shall be two different inks and two different handwritings on the form, and in such a case company has to obtain a written authorisation from you. If your form is filled by the agent then he /she has to declare on the form thaqt the form is filled by him/her . Company has to obtain your signature on another document called PQIS/Benefit illustration as per IRDA rule if your plan is ULIP, and also on your proof of date of birth, address proof, photo ID.
Recall if you signed all these or the company forged your signatures. Company has to provide you a copy of the brochure of the plan opted by you, under receipt by you, and receipt of the cheque issued by you. PQIS/Benefit illustration also mentions some of the details of the plan opted by you e.g policy name ,term of the plan, premium, etc.
Even in case of the Traditional insurance customer should be given brochure and detailed illustration of the plan.
7 The free look period starts after the original policy docs are received by you and is for 15 days.
Once you have received the policy docs, you can surrender it if you do not agree to the terms and conditions, and plan told to you was something else.
8. You can sue the company for misselling.
9. Company can deduct stamp duty, medical charges if any medical tests were conducted , NAV adverse movement if any in case of ULIP plan.
The internal complaint redressal mechanism of the company may solve but shall try to cover their lapses and you may loose time, and the agent and offices of the company shall do their level best to prove you wrong.
Insurance Ombudsman entertains such complaints but a lawyer can not represent you, and they shall decide on the record.
It shall be appropriate to peruse in writing only , to obtain record and it shall be better to file a complaint in consumer forum, where you shall get releif and compensation
Henceforth avoid buying in response to phone calls and be careful before you sign on a document.
