Consumer complaint

Dear Sir,

In viiew of the above a show caise issued by department, request the trace the same and incorporate all isses and submiitted the same with a proper. However,  oppointment must be taken through portal. If SCN did not issued in this regard, you shoiuld make reply accordiing and incorporate all facts and submitted the same before appropriate authoority.

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First issue a notice and send a permanent address proof which is prescribed and valid, if PPO fails to take any action file complaint before forum after one month.

I don't think consumer complaint is maintainable! But better to invoke your writ jurisdiction. Please ensure that you serve them a legal notice for arising the cause of action.

In the past PPO was fined for the delay, PPO is within purview of CP Act as they are collecting such fees and time frame was fixed under citizen charter.

Thank you for responding. I forgot to mention that this is my 3rd passport renewal - I have had passport since 2001 upto 2021 with no issues of any kind ever and thats why its shocking that the passport office is behaving like this. What people have told is that the passport office does this deliberately so that you are forced to take the agent route which then benefits them. 

I have taken every measure till date - sent emails and reminders to all their 3 email IDs, visited them twice but I am not allowed to meet anyone, Unable to take any appointment since their portal is not allowing any appointment - file attached here. 

So as you have stated, I can approach Consumer Forum. Thanks.

The case of seeking your residential information by PP authorities do not fall in the ambit of "Consumer", hence provisions of Consumer Protection Act, 2019 are not applicable.

I agree with Mr. JC Vasista, that your case doesn't fall under consumer act. However, you have to file a writ before the HIgh Court of your State.