consumer-railways

Yes, you can definitely approach the consumer fora.  If you face such difficulties in future my advise is to  first register your complaint/grievance immediately in writing in the complaints books available with the guard or with the station master at the destination of your journey. There are numerous judgement in favour of consumers in this aspect.

Shri Piravi Perumal opinion is correct ,

it should be reported to Railways Higher Authroities for necessary action in these matters and  to verfy and chek up the situations in the trains

there is a Railway mobile help line no:155210 .

Dear Manu

Railway passenger is considered consumer and duly covered under the purview of Consumer Protection Act, 1986. Moreover there are innumerable citations on the issue and can be provided when required. Your case is a fit case to be filed before the District Consumer Forum.

Regards.

Dear Manu,

Definitely you are a consumer as per C.P Act and you should file a case before the District Forum. You can file the case at  your starting point or at the ending point  as contemplated in section 11 of the C.PAct. Please file  a case. Onece I was also faced same type of problem and it could not be possible on my part file a case jurisdiction point of view as my place is  even far away from railway trak.(i.e 170Kms).

Yes you are consumer as per C.P. act and there is an aparnt deficiency in service.