Hello,
I have purchased a Job portal package service from Nownaukri.com using CITI bank credit card for 14000 INR, later I some hours I came to know the company is a fradulent company who is cheating in the name of naukri.com.
So, I have requested CITI bank customer care with in 4 hrs of the actual transaction to hold/cancel the transaction which was in pending status. But they have refused to do it due to the following reason,
Email reply from CITI bank,
As per the process, upon receipt of a valid debit advice through a member bank of the Visa Master Card association, we are obliged to pay the acquiring bank/merchant. This charge is subsequently billed to the card account. Accordingly, the above mentioned transactions were approved and billed to your card account. As the transactions were already approved, we were unable to cancel the same.
The transactions disputed by you were secured transactions done by validating the Internet Banking Password (IPIN), which is confidential and known only to the customer. We draw your reference to the below extract from the Card member Terms and Conditions under clause 20
Quote
20. Disputes
20.4 Transactions, where the Card is not physically required, which are duly authorized by the Cardmember by use of the Cardmember’s Telephone Personal Identification Number (TPIN) or Internet Personal Identification Number (IPIN) or through any alternative authentication methods as prescribed by the Bank, such transactions are deemed to be valid transactions.
Unquote
Hence, as per card association guidelines we do not have charge back rights and we regret our inability to reverse the transaction.
Don't we have anything like Fair Credit Billing Act (FCBA) in India.
Shall I raise complaint with Ombudsman and consumer court, is there any possibilities to charge back my amount?
Kindly advise me.
Regards,
Vikram.K
