Sir,
An army men died, her wife's name is "KARMELANI" in service book but she known as "KARMELA". KARMELA is mentioned in all relevant documents viz voter ID card, Adhar Card, Ration card, Pan Card etc. The PPO sent pension to the local bank in the name of KARMELANI. when she approached the concerning bank they refused to disburse pension amount to KARMELA.
Please advice me what should be the remedy. may she file for succession certificate ?