Hi All,
I have booked a holiday voucher of Rs 5998 by online payment on 17th April 2012, but after making the payment decided to cancel the order since I found several hidden glitches.
The person who booked my order online told me that there is clause to cancel it. So I proceeded with that and cancelled it on 19th April. On May 3rd, when I wanted to know the status of the request, to my surprise and dismay I was told that the order was not cancelled and a fresh request needs to be initiated. I did the same and received a cancellation request.
After a week or so when I tried to check the status of the request I was told that it is in process and would take another 2-3 days. But when I called there customer care on again I received that same vague response.
Now, on 28th and 29th of May when I called them on 0120-6182100, I again received the same illogical response that it would take another 2-3 days.
Then I called the BagItToday which on 0120-4112424 and discussed them my whole story, but to my shock they told me that they have not received any such cancellation request. I was very disappointed to listen to this.
Now whenever I try to call the Book my holidays on 0120-6182100 they simply hang up the phone does not even talk properly.
It has been more than 40 days but not received my money. I wonder what process they are following which is taking 40 days to reverse the amount.
The details of the order are:
Booking Order ID : 1017334201
Customer care : 0120-6182100
Coupon Date : 17th APR
1st cancellation request date: 19th APR
2nd cancellation request date: 3rd MAY
2nd cancellation request Id: 789652
Please help since I don't want to loose my hard earned money. What are the different possibilities before me right now?
Thanks
Abhishek Srivastava
Ph: +91-9717910196
