A friend of mine was booking a hotel room through MAKE MY TRIP. When taking the money for the booking, no booking details were visible and he was assured that the same are in line with the discussions done. When he got the booking voucher, the dates were incorrect and so were the cancellation terms. This was highlighted and since then he has been receiving promises that the booking will be done. He have also recieved an SMS to that extent. However the voucher is yet to come.
Given these circumstances, i asked him to take a legal action against the company. He is now contemplating canceling the booking and taking them to the consumer court for mental harassment. Is the above a ground enough to do the same?
-Reggie
