Respected All,
Hello! This is Apoorva from Mumbai. I am in deep trouble at the moment. Following is my painful issue:
I purchased an HP 530 Laptop from a private dealer here in Mumbai in the month of June, 2008.
At the time of delivery, I did not receive Proof of Purchase copy nor a Warranty card. Furthermore, I received this HP 530 Laptop in an HP Carry case bag in an unsealed condition. I asked my PC Dealer that I have seen Laptops sold in supermarket in a proper seal box carton whereas he has given me in an HP Carry case bag to which he replied:
“The place from where he obtains this HP 530 Laptop, they open the seal carton at their end and supply it in this manner”. However I found this explanation of his to be quiet wired to be accepted however, I somehow accept it just b’coz previously I purchased many other computer products from him in the past.
Now, in April 2009, my HP 530 LCD Screen developed faults therefore, I took this laptop to his office. He further sent it to a service centre name Ashtech Infotech Pvt Ltd in Mumbai. After few weeks, I HAD TO follow it up with him (Instead him informing me with the update to my case of LCD Screen replacement) and he said to collect the laptop from his office as my case has got rejected by this small HP Service Centre. I couldn’t accept this argument of his at all b’coz it is not my fault at all if my LCD screen developed faults. I called up HP Bangalore and talked to their top supervisor and they were extremely kind enough to understand my issue and were ready to replace my LCD Screen.
Now, I had to run all the way to my PC dealer’s office to collect the laptop and Proof of Purchase copy and then run all the way to HP’s main Service Centre located at Andheri (e).
At the service centre, they said that the Proof of Purchase copy that I have does not contain my HP 530 serial number and company stamp on it therefore replacement of LCD screen might get rejected in the HP replacement dept. However, they insisted that even if I could arrange to send them a scan copy of the Proof Of Purchase copy via email on that day before 17:30 with the needed information, they will accept it for LCD screen replacement purpose. I begged in front of my PC Dealer on phone that afternoon on Saturday to atleast send me a scan copy as requested by HP so that I can forward it to HP Service Centre however, he didn’t co-operate with me at all and remain completely adamant.
Finally, day ended and I was left back without any help. I also told him how critical it is to send it before 17:30 b’coz the next day happens to be Sunday and my case of replacement will unnecessarily get pended to Monday. However, he didn’t show any mercy on me at all.
You know why? B’coz I have already paid him all the money of the laptop but service is still remaining to be given. Therefore, now he knows that since he is in possession of all the money, he can behave and press the customer below his feet whenever he wants to and this is what happening with all the poor customers like me.
My PC Dealer is not a human being but a wild animal with Wild Animal’s mind fitted in this criminal brain. Furthermore, he expected me to COME BACK to his office again to take the company stamp on this Proof of Purchase copy when it was his responsibility in first place to provide me with the perfect proof of purchase copy the day I purchase this HP 530 laptop from him. However, he was not at all ready to provide the Printed Serial number on the Proof of Purchase copy (HP strictly insisted to provide printed serial number and not hand written) and made all false argument to harass me saying that my software doesn’t have setting to further edit and enter the serial number.
After submitting my laptop to HP service centre, I get a shock of my life when I received an email from HP Bangalore (within few days of submitting my case) mentioning that this laptop was supposed to be shipped to Dubai and if it is sold here in India, then it belongs to grey market product. So, this cunning PC dealer left no stone unturned in harassing me all the way right from selling such illegal products to customers without their knowledge till the replacement procedure.
Now I would like to ask all of you: “What should I do if I am being harassed till such extent? Is it just b’coz we as customers faithfully pay all the money to these criminals (PC Dealer) + on time to later suffer from such problems and feel ourselves as completely small in front of such cheap mentality computer dealers?”
I am looking forward to following relief:
1. Complete refund of money paid against purchasing this HP 530 laptop.
2. Refund of Court fees, Advocate fees (if hired), etc…
3. Compensation of Rs. 1 Lakh for the mental tension I went through and for such high level of cheating case of selling grey market laptop to a customer.
4. Since April, I was unable to use my laptop therefore; I am also looking forward to 18% interest on my HP 530 Laptop’s actual cost of Rs. 36’500 as further compensation.
Therefore, what are my chances of winning this case and surety to get all the above mentioned relief? I have a strong proof from HP via email that confirms that this laptop was supposed to shipping to some city in Dubai.
Kindly help me out please…..And Thanks for your valuable time in going through this painful experience of mine ! ! !
