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Rishabh Mishra (Sr. Developer Solution Specialist)     15 December 2011

Insurance company send a repudiation letter

Dear Sir,

i have lost my newly purchased bike in the month of july 2011, i have submitted all the document to insurance company (like FIR, Untrace Report, NCRB Report, NOC from Bank etc), unfortunatly i had lost my one orignal key in the month of march, i have rum that bike max 1500 KM during the period, i used to go office by metro mostly. some time if i am late or if i wend some mall or public place then i use my bike or car. that day i cam from office and placed my bike with the wheel lock and cencer(if any body touchs my bike it sounds) and in the morning i did not find my bike in place.

Now the insurance company is saying bcz your 2nd key is not used so you have intenlly left the first key in the bike and hence this lost. this is the case of careless ness so they have repudiated my claim. they are saying that there is no scratch on the key means you have left your 1st key in the bike and you are telling a lie. which is not correct. they are saying that the surveyer  has got the info that you have left the key in the bike last night.

but the every body knows in my colony abt the case and told me that no suryer came to them.

I have gone through so many trouble to collect all the document from police, the SI of the police stations was asking for bribe of rs 5000/- which i have coplained to CP Delhi Police and Public Grevances of Min of Home Affairs then i got the report.  

Please help.

Thanks and Regards

Rishabh Mishra

 

 

 

 

 

 

 

  



Learning

 3 Replies

B.K.GUPTA... (ADVISOR)     17 December 2011

Mr Mishra

The vital question is about the duplicate key.Have you handed over the key to the surveyor or to the insurance company.

You file an application under RTI to the PIO of Insurance company and ask them to provide certified copies of Policy,Policy conditions and papers submitted by you at the time of insurance and while making claim, as all these will be required for filing case in consumer forum or civil court.Specifically mention claim form copy of FIR and surveyor's report.

Rishabh Mishra (Sr. Developer Solution Specialist)     19 December 2011

Dear Mr. Gupta,

Thanks for your reply, the surveyor has took away my duplicate key without informing me, he asked me to show the duplicate key, i have given him the key and went for photocopy for some document as demanded by him. during the period of 7 months i have rarely used my bike approx 1500KM, i use my bike for near by location. if there is no scratch on the 2nd key what can i do hear. now they are saying that you can not get a claim. how ever it was not mentioned in the policy underwhich circustance theft claim is available. i was issued with the cover note only and they have never send me a comprehensive insurance copy where all these terms and conditions were available.

this is 1st time happening with me , i dont know about the procedure of RTI, please let me know how can i use it to claim my insurance.

Thanks and Regards

Rishabh Mishra

    

B.K.GUPTA... (ADVISOR)     19 December 2011

Dear Mr Mishra

You send me scanned copy of cover note and other related papers in your possession including invoice of the motor cycle,copy of FIR lodged by you and the copy issued by Police and copy of claim form.I will draft the application.


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