My father a businessman had bought a MTS postpaid dongle where he from the date of purchase has used to recieve a bill monthly of around Rs.650/- including taxes. For around 4 to 5 years the same amount of bill was recieved & paid on time. My dad's email address & mobile no. was provided to the MTS & they used to give us intimation of the bill amount through SMS & email both. Suddenly in the month of febraury they sent us a huge amount of bill around Rs.3670/- stating that we took a loan of 20gb. they didnt emailed us or never sent us an SMS to the registered mobile no. or email id. when they provided loan to us without our permission. They intimated us when the payment of the bill was due at the month end. They had been given strict order by my father to cut the connection after the usage gets to Rs.650/- & nomore amount of GB shall be given until the bill is paid by my father.When asked why didnt you intimate me through sms or email that a loan of 20gb has been provided to us. The company said that the intimation has been given through the SMS IN DONGLE. They only provide you with information in that mode which is beneficial to them. As the bill amount through SMS to the registered phone. They without any permission gave us 20gb loan & that to never intimated us through SMS to the registered phone. As because we would have barred them from providing loan to us.
MY QUESTION TO YOU IS WHAT IS THE MAXIMUM GB AMOUNT OF LOAN CAN A TELECOM COMPANY PROVIDE?
They are threatning us with legal steps? What should i do? They has sent legal notice via e mail thrice though having our office address.
