Thank you Sir for your reply. Let me give you some more details.
It was the first time we were doing indenting business with this country. So we do not have any exclusive rights/ agreement with the principle. For this trade both the buyer and seller accepted and made the legal agreement. based on the terms, buyer made the advance payment by TT. Unfortunately, seller didnot abide by the contract and did not deliver the goods. Now 4 months after buyer is asking for the refund of payment (advance TT). Can you tell what is our (Indenting agent) responsibility in this when we do not have any legal documents signed for this trade.
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