https://www.dnaindia.com/money/money-consumer-forum-asks-bharti-airtel-limited-to-pay-rs-5-lakh-to-customer-for-misconduct-2016796
Good judgment awarding Just Compensation in the light of the bluff telecom companies able to play jurisdiction issue (after 2009 SC judgment that took away consumers right fighting cases in Consumer Forums/Commissions)
Irked by the "mischief conduct" of its executives towards customers, aconsumer forum has asked Bharti AirtelLimited to pay Rs five lakh, saying it was a fit case for "punitive damages" to teach the company a "lesson".
The New Delhi Consumer Disputes Redressal Forum, presided over by C K Chaturvedi, asked the company to pay Rs two lakh to complainant Jasmeet Singh Puri, the CEO of a private firm, who had alleged that executives of the firm had harassed him by repeatedly asking him to pay the bills he had already paid.
"After considering the material, particularly the act of discontinuing services despite payments and raising bills again shows a lack of coordination between different department of OP1 (company) whereby complainant is made to suffer; all due to internal mismanagement as well as lackadaisical attitude of OP1 executives towards the very people who provides a market for their services," the forum said.
"We hold that it is a fit case for punitive damages to teach OP1 a lesson, so that its executives are disciplined and deterred from such behaviour to innocent consumers," it said in a judgement passed on September 4.
