Prabhat mohanty 20 August 2016

Tikona broadband harashment 1114426355

Dear sir

I am from Delhi , I have taken a broadband connection from TIKONA , under Prepaid , advance rental and used for 3 months , due to their poor service I aked them to stop the service and they informed me for the connection will be there , any time you require u can use. then after I have not connected the same to my PC . one more advance rental was their and their call centre confirmed me no dues . after that i have received the bills with late charges . their call centre nos are not in use , any moment it is connected , answer is nothing , you pay first , in the month of august i have received a notice from their advocate HALAI & CO , i have send mail to them , no reply ,

also send a letter to tikona but no reply , they have registered my mail id wrongly , they have not updated the same .

unfortunately yesterday i received a call from Mr nitin chaudhary ( Mobile no 9521988253) posing him as Govt advocate Mumbai session Court and threghtening me for arrest warrant . yesterday I called to their mumbai toll free no spoken to yogesh , he is saying you pay on line 630 . not giving any finall feedback . their customer care is not responding to my mails for wrong registration . appelete authority mr j.nair is not also resonding my mails

can you please suggest me the Guidlines for such harashment / gunda gardi / no body is there to resonse . even if my mobile no is registered with them

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10 Replies

Kumar Doab (FIN) 20 August 2016

There are many illustraed threads on M/s Tikona that you can search in 'Search' option on Right Hand side bottom of this web page.

Record all such calls and lodge complaint with police.

Suri.Sravan Kumar (senior) 20 August 2016

similar type of quieries are posted against Tikona in this site. and they are answered.Pl check them for answers.

Tikona Care (CSE) 22 August 2016

Dear Mr. Mohanti,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request
Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Kumar Doab (FIN) 22 August 2016

@ Prabhat,

The connection is to be disconnected immediately upon your instructions to service provider i.e M/s Tikona.

Relate date of your instruction and date of disconnection by M/s Tikona.

Relate with TRAI guidelines as mentioned and attached in other threads.

For collection of so called device M/s Tikona has to write to you seeking appointment and mentioning name/desigantion/address of its deputed employee, and has to issue acknowledgment on prescribed forms/formats bearing logo/address of M/s Tikona and with seal and signature of employee of M/s Tikona.CHeck ID acrd of such deputed employee and take copy.

if any advance is paid by you ask M/s Tikona to supply FnF bill ( prorated upto date of disconnection as per your instruction) and balance payment on the spot by bank DD and receipt of FnF payment shoing NIL balance ( of course logo/address of M/s Tikona and with seal and signature of employee of M/s Tikona).

Tikona Care (CSE) 24 October 2016

Dear Mr. Mishra,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 600/- at the earliest.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care