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Chandan Nasta (n/a)     30 January 2014

Usage of mobile in call centre

I would like to know if there is any kind of law for usage of Mobile phones on the work floor in call centres. Because hierarchy's do not allow the usage and ask us to keep the cell phones in the box provided by them and also say that they are not responsible for any kind of damage or misplacement of the cell phones from that box provided by the company where we keep the cell phones. The answer comes to you keep at your own risk and pick up at your own risk. If find using on the floor then be ready to get tossed from the company. So my question to the legal team is there any certain kinda law for such things then please let us know as the common person needs to know about what are the laws in such type of situation or what action can be taken in such type of scenario.

Also we received a reply if data is accessed or hacked from the cell phone after it gets misplaced then the company wont be responsible for it. So that Means Company puts its hands up from both the sides and the employees at low level have to suffer.

 

 

 



Learning

 1 Replies

Kumar Doab (FIN)     01 February 2014

You may choose the options as suitable to you.

1. Don't take personal Mobile phone to office.

2. Negotiate to provide individual lockers with lock in area outside the work floor.

3. The security staff may issue a coupon/ticket while depositing mobile and the issuance may be strictly against the ticket. 

 

Such demands are best taken up thru employee's unions.


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