What to do if a customer send a legal notice

dear Sir/ Madam,,

we can defend your case in the following manner:

1. we can invoke the doctine of caveat emptor - which simply means the buyer shall beware or be dilligent before buyer.

2. there was no contract in which it is binding upon you. Nor there is any condition or warranty.

3. your libility is limited to the replacement of the parts, for the purpsoe of refund u niether agrred nor he has agreed.

4. as far as the filing of complaint is concerned it has to be filed in the jurisdiction where the cause of action has arisen, as the matter took place within Punjab so courts only at Punjab will have jurisdiction.

5. For any other greivances let me know.

Visit LOCAL Consumer forum/Civil courts and inquire about counsels appearing there..

Approach your own very able senior LOCAL counsel of unshakable repute and integrity specializing in civil matters and having successful track record ….. and worth his/her salt …and discuss in person and even with seasoned PIP to draft as per facts of the matter and proceed in best of your interest.. ….and counter other side…….

Impression on jurisdiction has been shared in beginning..

Rest your counsel that has examined all case related docs and inputs can advise you the best..including on FIR, arrest, jurisdiction..