Consumer Protection Act,1986
Act No : 68
Section :
Finding of the District Forum.
14. Finding of the District Forum. (1) If, after the proceeding
conducted under section 13, the District Forum is satisfied that the
goods complained against suffer from any of the defects specified in
the complaint or that any of the allegations contained in the
complaint about the services are proved, it shall issue an order to
the opposite party directing him to 2*[do] one or more of the
following things, namely:--
(a) to remove the defect pointed out by the appropriate
laboratory from the goods in question;
(b) to replace the goods with new goods of similar
description which shall be free from any defect;
(c) to return to the complainant the price, or, as the case
may be, the charges paid by the complainant;
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1 Ins. by Act 50 of 1993, s. 11, (w.e.f. 18-6-1993).
2 Subs. by s. 12, ibid (w.e.f. 18-6-1993).
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(d) to pay such amount as may be awarded by it as
compensation to the consumer for any loss or injury suffered by
the consumer due to the negligence of the opposite party.
1*[(e) to remove the defects or deficiencies in the servi-
ces in question;
(f) to discontinue the unfair trade practice or the restric-
tive trade practice or not to repeat them;
(g) not to offer the hazardous goods for sale;
(h) to withdraw the hazardous goods from being offered for
sale;
(i) to provide for adequate costs to parties.]
2*[(2) Every proceeding referred to in sub-section (1) shall be
conducted by the President of the District Forum and at least one
member thereof sitting together:
Provided that where the member, for any reason, is unable to
conduct the proceeding till it is completed, the President and the
other member shall conduct such proceeding de novo.
(2A) Every order made by the District Forum under sub-section (1)
shall be signed by its President and the member or members who
conducted the proceeding:
Provided that where the proceeding is conducted by the President
and one member and they differ on any point or points, they shall
state the point or points on which they differ and refer the same to
the other member for hearing on such point or points and the opinion
of the majority shall be the order of the District Forum.]
(3) Subject to the foregoing provisions, the procedure relating
to the conduct of the meetings of the District Forum, its sittings and
other matters shall be such as may be prescribed by the State
Government.
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