Consumer court

Dear Joe,

Yes you have remedies. But every remedy is subject to the documentation that you have entered and also the communicatiob that has been exchanged amongst you.

regards,

Zaryab 

9999784700

Dear Zaryab,

Thanks for the reply, I understand the documentation I have does say a refund of 15 to 20% if there is a rejection it does not say the kinds of rejection. I have a clear email trace of all the communications between me and the company agent.

My argument is more on the fact that it is a clear case of negligience from their side, they had ample opportunity and time to make sure that this does not happen. If the rejection was because of my issue or I just did not qualify then I understand but here they just did not care. 

Thanks

Joe

Wheather the Consumer Court can pass order against Railway for passanger baggage damaged by Rats.

No,Consumer Forum has no jurisdiction to try such cases .You have to approach Railway  claim Tribunal

Jurisdiction of Tribunal:

 (1) The Claims Tribunal exercises all such jurisdiction, powers and authority as were exercisable immediately by any Civil Court or a Claims Commissioner appointed under the provisions of The Railways Act,-

        (a) relating to the responsibility of the railway administrations as carriers under Chapter VII        of  The Railways Act in respect of claims for-

            (i) compensation for loss, destruction, damages, deterioration or non-delivery of animals or    goods entrusted to a railway administration for carriage by railway ;

            (ii) compensation payable under Sec.124 & 124A  of  The Railways Act or the rules made thereunder; and

        (b) in respect of the claims for refund of fares or part thereof or for refund of any freight paid in respect of animals or goods entrusted to a railway administration to be carried by railwa