Dear Sir,
My cousin who is in Dubai was surprised to get a call from his banker asking him to hold on to the transfer of money he had requested. He was surprised as he had not requested any transfer, what so ever. The bank clarified that they had received a clear instruction from him through email and later was reconfirmed through the same Email. On checking the account my cousin observed illegal transfer to the tune of 8 lakhs through the same methodology. Someone had hacked his Email account.
He immediately sent a written complaint to the bank but no action has been initiated, in spite of his repeated follow ups. They are of the view that the bank is not responsible and risk of internet banking is solely on the user. He had submitted a complaint to the Cyber cell and the ombudsman. Cyber cell used to keep him updated but now there is no information from them. Ombudsman has said that it does not come under his purview.
In this circumstances what are the legal possibilities? Is there any system or possibility to retrieve the money lost?
He is quite helpless and could yot suggest some legal methods to retrieve the money lost?
thank you
jose paul
