Sir,
Good Morning !
We wish to state that we have imported goods from Indonesia to India the terms was CIF Nhava Sheva and place of delivery was ICD Tughlakabad. The Shipper has sent scanned copies of B/L and we traced it from net and found that the Cargo reached at Nhava Sheva on 20.01.2014. The place of Delivery is mentioned as ICD Tughlakabad and agent their address is also clearly mentioned on the B/L/, we sent the mail to shipping Company for providing us the Rail Out details. But to our shocking surprise the Shipping Company informed us that they have filed the IGM at Nhava Sheva, whereas it should be filed at ICD Tughlakabad. We ask they why they filed the IGM at Nhava Sheva, they informed us upon the request of the Shipper in Indonesia, we requested them to show the mail from shipper, which they failed to do so till date. We are regularly in touch with them to provide the delivery at ICD Tughlakabad, as we have to sell the goods in New Delhi and we have time bound schedule. The Shipping Company is wasting the time on one pretext or the other in order to Monetary gain of detention charges as the free detention period is over now. We sent a mail to them to provide us the delivery at ICD TKD, they said that they shall confirm from their load port and shipper and wasted another 4-5 days, after they confirmed from shipper and informed us that shipper has no objection in respect of place of delivery but the shipper shall not bear the charges and consignee has to bear the charges, we wrote them that ok, we shall bear the charges but under protest and also informed that we do not have any arrangement at Nhava Sheva for clearance of Cargo. Then they sent formats for amendment in IGM and various request letters addressed to D.C. Customs on our letter head. We requested them this is not our fault and you are deliberately deli delaying the process intentionally.
Thereafter the Shipping Company instructed us to surrender the Original
B/L at their Delhi office and they shall arrange the IGM amendment on our behalf. Now they again started demanding us charges and same request letters on our letter head and various other documents viz. Invoice Packing List and copy of IEM. They are also saying that this process is very time consuming. Moreover till date they are silent about the detention charges.
Please advice and guide how we should proceed further, since we are made to dance on the tunes of Shipping Company till date. As not only its harassment and mental pain apart from financial loss.
