Frequently asked questions on consumer protection
1. I purchased an item from the shop. The shopkeeper charged me in excess of the MRP printed on the wrapper. How can I initiate action against the shopkeeper ?
In such instances insist on cash memo. If you could get the cash memo for the amount paid you can easily prosecute him through the Asst. Controller of Legal Metrology of your area or can directly take up the matter with the Consumer Court (District Forum) of your area. Even in case you could not obtain the cash memo, complain about your experience to the Asst. Controller of Legal Metrology of your area or to the Voluntary Consumer Organisation. In the absence of Cash Memo, if you can have a witness who can vouch for your version, you could still succeed in prosecuting the erring shopkeeper.
All packaged commodities, but for a few items, which come under the category of perishable commodities, are covered under Packaged Commodities Rules, 1977. As per these rules all the commodities sold in packaged form, should have the following details printed on the wrapper/package :
(1) Name of the product ;
(2) Name & address of the manufacturer ;
(3) Date of manufacturing ;
(4) Net content of the package in number or volume (ml/litre) or weight (gm./Kg.) ;
(5) Maximum Retail Price (inclusive of taxes).
In case any of the above information is found missing, you can immediately lodge your complaint with the Asst. Controller of Legal Metrology of your area along with the wrapper, or else you can also lodge your complaint with the local Voluntary Consumer Organisations, like CPC, Rourkela, for doing the needful.
(1) Name of the product ;
(2) Name & address of the manufacturer ;
(3) Date of manufacturing ;
(4) Net content of the package in number or volume (ml/litre) or weight (gm./Kg.) ;
(5) Maximum Retail Price (inclusive of taxes).
In case any of the above information is found missing, you can immediately lodge your complaint with the Asst. Controller of Legal Metrology of your area along with the wrapper, or else you can also lodge your complaint with the local Voluntary Consumer Organisations, like CPC, Rourkela, for doing the needful.
