We are manufacturing optics and are regularly importing glass blanks by courier. We have insured the shipments. A number of times the blanks have been damaged as the shipments have been opened in customs for examination and not repacked properly. It is a clear case of negligence by courier.
We have got insurance claim to some extent but now insurance company is refusing to continue renew the policy. Can they do that? What is the alternative?
Is the carrier not responsible at all? After breakage in a recent shipment, the insurance company had put all future shipment declarations on hold and again we had a breakage due to same reasons. Can we claim from carrier?
