P.Padmanaabhan (advocate) 14 April 2013
Dear Friedns , the service providing boadrband/landline compnay decleis to issue pritn or written recept for payment fo bill maount.. Previously, a small pirtn machine atacehd to ecah computer will issue small bus tikect like receipts with adeaquate deatils fo paymnet. They have stopped even that smal receipts. After a a series exchange of eamils , the companys ays, they will sedn mobile confirmation of paymnet and not print or written receitpts. Is there deficiency in service?
P.Padmanaabhan (advocate) 15 April 2013
Friends, this nigth ( at 08:36 PM of 15th Ap 130Ii read from the service prvider tyhat
: "Namaste! You wrote in on 13/04/2013, regarding the receipt for the payment for your airtel account number 13429919. XXXXXX regrets the inconvenience you have experienced..On receipt of your email we tried contacting you on XXXXXXXXXX but were unable to establish contact with you.Further, we have registered your complaint. Your Reference number is 31451794. The issue will be resolved by 14/04/2013, 10:46 AM
This is customary and rouine. Hence o have said:
"Dear Sir, I am now wont to your customary words as read below! You change one each day at your seat of Appellate office" . Never genuinely interested. My problem is very simple : as service provider to me in regard to your land.line in use at my apartment for broadband internet access at agreed rate. I certainly have been paying the charges as shown in the printed Bills each month you sent by courier. But your office nearest to my residence, , after receiving payment , does not give me receipts by print or by any written mode. It is shameful if not deceitful. According to your "sms" message dated 13.04.2013 received at 06:02:05 PM for the bill dated 27th March 13, a sum of rs.1,568/- is due and I am quite willing to pay the same if only your office will give me printed d receipt for said sum to be received by your office.
As already let you know I am examining whether your refusal to issue receipt for the amount being paid in satisfaction bill dues will amount to deficiency in service and if iam satisfied I will proceed against your office and your organization under relevant law. the amount will be deposited in Court. Just give me a week to ten days time.
The other alternative is to seek termination of your landline connection to me which also I will chose in the next one week to ten days. I will def9initely pay the due of Rs.1,568 for the bill dated 27-Macrh-2013.
Thanking you Sir"
xxxxxxxxxx
at 09:06 PM /21:06 hrs IST
on 15th Ap 2103.
can you advise as to if refusal to issue recipt for paymnet of bill dues will amount to defciienfy in servoice by the service providign company ?
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