Settlement letter

if the branch is nearby then visit it and then enquire about  the agent and wheater he paid that amount if not then give them a letter about the fraud by collection agent who collected with showing the id copy 

Visit the collection head, in local RO of Airtel, with written complaint.

In addition to docs as advised by Mr. Mahesh quote the phone number from which call was made.

In all probabilities no offer of settlement was obtained by collection/recovery agent and they have made a pass on you.

It shall be good if you can take a crowd of well wishers with you and obtain comments under company seal and signature of collection head/BM on copy of your complaint that “ FNF settlement amount of Rs…..has been collected by receipt no……….dated……….issued by agency M/s………..address……..thru agent Mr/Ms………..and nothing is pending and NOC shall be supplied with in dated……….by redg. post.

Kindly make it a point to deal in writing under acknowledgment and avoid emails/phone calls. This company is notorious.

Sir/s

I will go as per your suggestions. However, will i succeed if i approach consumer forum if at all if they dis agree with give me any communication in writing? What steps can i take to trap them as they are not responding to any of the mails? I guess even if they wont reply to any repeated appeal from my end, that sounds that they agree with the circumstance. I remember reading this somewhere.

Regards

Prasanna Simha