FAQ e-TAX Payment
What is e-payment of taxes?
This is a facility provided to the taxpayers to make income tax payments through internet, using net-banking facility.
How can I use this facility to pay income tax?
You can use the facility if -
a) You have a bank account with net-banking facility, and
b) Your bank is amongst the banks that provide the e- payment facility.
Whether it is mandatory to pay tax online?
It is mandatory for the following types of assesses to pay tax online with effect from
a) All the corporate assesses.
b) All assesses (other than company) to whom provisions of section 44AB of the Income Tax Act, 1961 are applicable.
Whether it is mandatory to make the TDS/TCS payment (Challan 281) online?
Yes, it is mandatory for below Assessee to make the TDS/TCS payment online
a) All the corporate assesses.
b) All assesses (other than company) to whom provisions of section 44AB of the Income Tax Act, 1961 are applicable.
How do I know whether my bank provide this facility?
The list of banks providing this facility is available on NSDL-TIN website. Alternatively you may get the information from your bank.
What should I do if my bank does not have an online payment facility or is not an authorized bank for etax ?
In case your bank doesnot have an online payment facility or is not an authorized bank then you can make electronic payment of tax from the account of any other person who has an account with the authorized bank having online facility. However, the challan for making such payment must clearly indicate your Permanent Account Number (PAN).
What is the procedure for entering the required data on the screen for paying tax online?
Follow the steps as under to pay tax online:-
Step 1
a) Log on to NSDL-TIN website (www.tin-nsdl.com).
b) Click on the icon e-payment: pay taxes online.
c) Click on ‘Please Click Here’.
d) Select the required challan.
Step 2
After selecting the required challan, you will be directed to the screen for entering the following data:-
a) PAN for non-TDS payments and TAN for TDS payments
b) Name and address of the taxpayer
c) Assessment Year
d) Major Head Code
e) Minor Head Code
f) Type of payment
g) Select the bank name from the drop down provided
In case of challan no. 280, 282 and 283 the Permanent Account Number (PAN) needs to be entered. In case of challan no. 281 Tax Deduction/Collection Account Number (TAN) needs to be entered. Please ensure that you enter PAN/TAN correctly, as this is extremely important for further processing. The system will check the validity of PAN/TAN. In case PAN/TAN is not available in the database of the Income Tax Department then you cannot proceed with the payment of tax.
Step 3
After entering all the above detail, click on PROCEED button. TIN system will display the contents you have entered along with the “Name” appearing in the ITD database with respect the PAN/TAN entered by you.
Step 4
You can now verify the details entered by you. In case you have made a mistake in data entry, click on “EDIT” to correct the same. If all the detail and name as per ITD is correct, click on “SUBMIT” button. You will be directed to the net-banking site provided by your bank.
What is the procedure after being directed to the net banking site of the bank?
TIN system will direct you to net-banking facility of your bank. You will have to log on to the net banking site of your bank using your login ID and password/PIN provided by the bank. The particulars entered by you at TIN website will be displayed again.
You will now be required to enter the amount of tax you intend to pay and also select your bank account number from where you intend to pay the tax. After verifying the correctness, you can proceed with confirming the payment.
What will happen after I confirm the payment of tax at my bank’s site?
Your bank will process the transaction online by debiting the bank account indicated by you and generate a printable acknowledgment indicating the Challan Identification Number (CIN). You can verify the status of the challan in the “Challan Status Inquiry” at NSDL-TIN website using CIN after a week, after making payment.
How can I know that I have completed tax payment using this facility?
Apart from CIN given to you, you can check your online bank statement to verify the tax payment.
Do I have to attach the acknowledgment counterfoil with my return?
No, it will be considered sufficient proof if you quote your Challan Identification Number (CIN) as mentioned in your counterfoil in your return.
What is the timing for making payment through internet?
You will have to check the net-banking webpage of your bank’s website for this information.
If I encounter any problem while making payment through internet whom should I contact?
If any problem encountered at the NSDL website while entering non-financial data then contact the
If any problem encountered while entering the financial details at the net-banking webpage of your bank, then you should contact your bank for assistance.
Where should I make enquiries about my tax payments through internet?
You should contact your bank for queries about your payment transaction through internet.
Whom should I contact if the counterfoil containing the CIN is not displayed on completion of the transaction and if I want duplicate counterfoil?
Your Bank provides facility for re-generation of electronic challan counterfoil kindly check the Bank website, if not then you should contact your bank request them for duplicate challan counterfoil.
If I have misplaced my counterfoil whom do I contact?
Your Bank provides facility for re-generation of electronic challan counterfoil kindly check the Bank website; if not then you should contact your bank and request them for duplicate challan counterfoil.
After making e-payment of direct tax if status of challan is not available under Challan Status Enquiry on NSDL site, what should I do?
You can verify the status of the challan in the “Challan Status Inquiry” at NSDL-TIN website after 5 to 7 days of making e-payment. In case of non availability of the challan
status kindly contact your bank..
If I encountered any error on NSDL site while making e-tax payment what should I do?
If encountered any error on e-tax website kindly contact TIN call centre at 022-24994650 or write to us at e-tax@nsdl.co.in
If after entering challan details in NSDL site if Bank Name is not being displayed what should I do?
The problem may be encountered because of the following
Reason 1: If Assessee enters incorrect TAN / PAN in challan data entry screen.
Reason 2: If Assessee using Internet Explorer browser then temporary internet files should be deleted by following
A. Open Internet Explorer window
B. Go to “Tools” Menu
C. Select “Internet Options”
D. Delete cookies and Delete temporary Internet files on your machine
E. Close the current Internet Explorer windows
F. Again go to tin-nsdl site & make e-payment
If still above raised problem not resolved then kindly contact the
Account get debited more than once for the same e-tax transaction what should I do?
If during the transaction or after completing the transaction bank site encountered any error or get disconnected before generating Taxpayer counterfoil then instead of doing the same transaction again kindly check your Account, if account is being debited then contact your bank for regeneration of taxpayer counterfoil . Please note in the above case donot make the same transaction again which result in account debited more than once for same e-tax transaction.
How secure is the transmission of data to the website for e- payment?
All transmission through NSDL-TIN website is encrypted and is with Secure Socket Layer (SSL) authentication. With respect to the banks, it depends on the security measures provided by the bank for net-banking.
How does this system of payment of taxes through internet benefit me as a taxpayer?
This system is beneficial to you as you are not required to personally visit the bank to make the payments. Payment can be made electronically at your convenience from any place where an internet facility is available e.g. your office, residence, etc. Further, you get the Challan Identification Number (CIN) online, which is required by you when you file your return.
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