File complaint against Air India airways

Consumer complaint can be entertained by Rohtak Consumer Disputes Redressal Commission also i.e., in addition to South Delhi Commission

Since cause of action to file complaint arose at Delhi so Delhi is jurisdiction to file complaint before Consumer Commission.

criminal case at Delhi.

consumer case can be filed at Delhi or the place from where the ticket was book (if in India)

you can approach consumer forum through online also. 

INGRAM | Integrated Grievance Redressal Mechanism

National Consumer Helpline·https://consumerhelpline.gov.in

The Consumer Protection Act, 2019 provides that the consumers can register their complaints at a place where all or one of the opposite parties resides or carries on business, or the place of cause of action or where the complainant is residing or works for gain unlike the 1986 Act (which mandated filing of a complaint by the complainant at a place of residence or business of the respondent only), thus increasing the scope of territorial jurisdiction.

The ultimate objective behind this is to remove the difficulties and problems faced by the consumers in seeking redressal against businesses.

delhi court has jurisdiction to try and decide the case.

The consumer protection act, 2019 replaced the Act of 1986 to adapt to the changing environment.

The new Act includes, in its ambit, e-commerce transactions.

The act has also modified the definition of the complainant to include a parent or legal guardian in case the complainant is a minor.

Certain significant amendments have been brought by the 2019 Act, with respect to the Consumer Redressal Forums, including terrritorial jurisdiction which reads as:

Territorial Jurisdiction –

The Consumer Protection Act, 2019 now provides that the consumers can register their complaints at a place where all or one of the opposite parties resides or carries on business, or the place of cause of action or where the complainant is residing or works for gain unlike the 1986 Act (which mandated filing of a complaint by the complainant at a place of residence or business of the respondent only), thus increasing the scope of territorial jurisdiction. The ultimate objective behind this is to remove the difficulties and problems faced by the consumers in seeking redressal against businesses.

firrst let the queries decide whether he want (i) consumer case ; or (ii) criminal case; or (iii) both