CONSUMER NAME: AAFTAB KHAN
BILL ACCOUNT NO: 127 422 306
USER ID: 1115723004
ADDRESS:OVLA, THANE
THIS IS TO LODGE A COMPLAINT AGAINST FRAUDSTERS TIKONA BROADBAND AND ITS EMPLOYEES.
I HAD INSTALLED TIKONA BROADBAND CONNECTION IN DECEMBER 2015 FOR A 3 MONTHS PACKAGE OF WHICH I HAD PAID APPROX 2560 RUPEES(INCLUDING INSTALLATION CHARGES AND THE ROUTER AND 3 MONTHS PATYMENT)
WITHIN A MONTH I GOT TON KNOW THE FRAUD GAMES THEY ARE PLAYING AND THE FAKE PROMISES OF SPEED THEY HAD MADE.
I ASKED FOR A TERMINATION OF MY CONNECTION IN THE 3RD WEEK OF FEBRUARY AND SOON AFTER MY CONNECTION WAS TERMINATED .
AS I HAD ALREADY PAID MY DUES IN MY ADVANCE I WAS TOLD BY THE CUSTOMER CARE EXECUTIVE THAT THERE WONT BE ANY BILL GENERATION.
BUT A BILL WAS GENERATED IN MARCH THEN AGAIN IN APRIL.
I CONTACTED THE CUSTOMER CARE AND WAS ASSURED THAT ITS A SYSTEM FLAW AND I DONT NEED TO PAY ANY MONEY.
BUT AFTER A FEW MONTHS AGAIN I STARTED RECEIVING BILL MAILS AND THAT I HAD SOME OVERDUED AMOUNT.
I WAS CALLED UPON BY ONE OF THEIR LOCAL FIELD EXECUTIVES THAT INEED TO PAY SOME OVERDUE AMOUNT.
A FEW DAYS THEIR FIELD RECOVERY AGENT(Raees) CAME TO MY PLACE ASKING ME TO PAY THE OVERDUE AMOUNT.I CONTACTED THE CUSTOMER CARE INFRONT OF HIM AND VERYTHING WAS SORTED OUT AFTER THE CUSTOMER CARE EXECUTIVE SPOKE TO RAEES AND CLARIFIED THAT THERES NO AMOUNT DUE AND ITS A SYSTEM ERROR.
AGAIN IN JULY ONE OF THEIR FIELD EXECUTIVES CALLED ME UP ASKING FOR THE RECOVERY OF THR ROUTER THAT THEY HAD INSTALLED AT MY PLACE TO WHICH I REPLIED THAT EVENTHOUGH I HAD PAID FOR THE SAID ROUTER I AM NOT INTERESTED IN KEEPING IT BUT WOULD GIVE HAVE HIM TAKE IT IF HE COULD GET ME A (NOC) FROM THEIR OFFICE STATING THAT I AM HAVING NO DUES LEFT(HUST TO BE ON THE SAFER SIDE AND NEGATE THE FUTURE ALLEGATIONS). BUT THE GUY NEVER TURNED UP.
AFTER THAT SICNCE AUGUST THESE GUYS HAVE BEEN CALLING ME FROM DIFFERNENT NOS(RANGING FROM DELHI TO PUNE) THREATENING ME TO PAY THE (FAKE) BILL OR ELSE THEY WOULD TAKE A LEGAL ACTION .THESE CALLS HAVE BEEN IMITAED AS HAVE BEEN COMING FROM LAWYERS AND BACK END COURT OFFICES.(THOUGH TRUE CALLER MARKED THEM SPAM)
NOW AGAIN AFTER A FORTNIGHT THEY HAVE TEXTED ME VIA (VM-LEGALC) THAT I NEED TO PAY AN AMOUNT OF 2630 RUPEES ELSE THEY SHALL TAKE A LEGAL ACTION.
I THOUGH I AM THE ONLY GUY AND THERE WOULD BE SOME MIS COMMUNICATION AND SYSTEM ERROR THAT MIGHT HAVE LED TO SUCH INCIDENTS AND WRONG BILL; GENERATIONS BUT AFTER SEARCHING ABOUT THIS ISSUE HERE AND ON OTHER PUBLIC COMPLAINT FORUMS IT SEEMS THESE FRAUDSTERS ARE REGULER OFFENDERS AND THAT THEY ARE MAKING FREE MONEY BY THREATENING AND EXTORTING COMMON PUBLIC. THOUGH I FEEL SORRY FOR THEM THAT IN SUCH A CUT THROAT COMPETETION THESE ROGUES ARE RESORTING TO SUCH UNETHICAL STEPS TO MAKE MONEY.I AM WONDERING HOW MAY WOULD BE PAYING THIS MEAGRE AMOUNT TO SAVE THEMSELVES FROM THE HORROR OF DEALING THESE ROGUES.
I AM PLANNING TO FILE A COMPLAINT IN THE CONCUMER COURT SOON AND SHALL MAKE SURE THAT THESE THUGS ARE BROUGHT TO THE LIMELIGHT.
IN THE MEANWHILE PLEASE TAKE UP MY COMPLAINT AND GUIDE ME AS TO HOW NEED TO GO AROUND SUCH BUGGERS TO CAUSE A MAXIMUM DAMAGE OF ALL THE HARRASEMEMNT THAT I HAVE BEEN THROUGH.
YOUR REVIEWS AND REPLIES WOULD BE APPRECIATED.
TO TIKONA : HAVE MY CONDOLENCES SIR , CAUSE SUCH UNETHICAL ACTS WOULD SOON MAKE YOU AN EXTINCT SPECIES. STOOPING DOWN SO LOW , NOT EXPECTED.
AAFTAB KHAN
MARINE SURVEYOR
INDIAN REGISTER OF SHIPPING
MUMBAI
+9987199642
