Ananda Rajkumar (Senior Reseach Scientist) 22 November 2011
pervez (adviser) 22 November 2011
Yes, legally it is possible.. No hitch.. Depends on which bank you are dealing and what are there internal guidelines in this respect... If not satisfied.. approach higher ups or banking ombdusman to redress yr grievance...
Kumar Doab (FIN) 22 November 2011
You have posted that "During the application process I have explained this to the concerned executive also about the mortgage." Is there any column in the loan application for this and have you supplied the appropriate details to HDFC. If all this is verbal the concerned bank executive may decline to save his job.
Do you have the certified copy of the loan application submitted by you? If not you are within your rights to obtain it from BM and you should obtain it at once.
The BM also knows that that the whole exercise can bring bad reputation to the bank and may culminate in an altercation/dispute, hence can help by obtaining acceptance of negligence by the executive, which shall help you in the long run.
Kindly, build your record in your favor. You shall be within your rights to demand refund of processing fee.
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