Chairperson of Telecom Disputes Settlement and Appellate Tribunal (TDSAT) Justice S B Sinha has urged Telecom Regulatory Authority of India (TRAI) to ensure an effective customer care section of each service provider and address the complaint within a specific time.
Addressing a one-day seminar on Dispute Resolution Scenario in Telecom and Broadcasting Sectors Justice Sinha said it became necessary to take appropriate measures to improve the quality of service of telephones in respect of line drop page, congestion, excess billing, deficient roaming facility & call divert, quality of slow internet service.
He underlined that TDSAT had been entertaining individual consumer complaints without any fees while opined that each band should inform the address and contact number of concerned officer who could be contacted if the complaint was not resolved within stipulated time.
Besides, Justice Sinha, Supreme Court Judge Dr Justice M K Sharma, Chief Justice of Gauhati High Court Justice Jasti Chelameswar, TARI Chairperson Dr J S Sarma, Secretary of the Department of Telecommunication P J Thomas and TDSAT Member G D Gaiha addressed the gathering and stressed on the need of a transparent guideline for telecom and broadcasting service providers.
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