Consumer Protection Act will be amended

The Government has planned amendments in the Consumer Protection Act to make it more effective as protection of consumers in terms of quality, quantity and safety is of utmost importance. This was stated by Shri Ram Villas Paswan, Minister of Consumer Affairs, Food and Pubic Distribution while inaugurating the National Consumer Convention being organized by Consumer Coordination Council here today. He said that all efforts will be made to ensure quick redressal of consumer grievances and strict enforcement of quality parameters for consumer products. “I seek the cooperation of all stakeholders such as voluntary consumer organizations, State Governments, consumer forums, and members of Consumer Coordination Council, to work together to empower the consumers of the country”, he urged. 

 

Shri Ram Vilas Paswan said that the Government has proposed an authority to protect consumers against unfair trade practices which would also keep a close watch on various consumer services also. Expressing concern over pendency in various consumer redessal foura, he said, that there has been a growing feeling that consumers do not get quick redressal and framework available is lagging behind, hence amendments have to be made in the Act”. A number of provisions from online filing of complaints, speedy disposal of consumer disputes and concept of mediation process will be introduced with the amendment in the existing Act”, he asserted.