I bought new HP Desktop p6-2030IN with HP 18.5” LCD SN CNC138Q0KZ from Computer Land Nehru Place Delhi on 23-02-2012.
There is problem in LCD some black spot appeared at bottom screen. I complaint this HP Toll Free No. Call Centre. Service Executive came form (Redington India Pvt Ltd) and took the snap shot of desktop and went back.
Later I received a phone call that we are not able to repaired or replace this LCD because its physically damaged and it comes in out of warranty. There is no physically damage problem at all in LCD black spot sudden appeared automatically. Two times my hard disk has failured and i lost my most important data. Who is the responsible for my Data?
Many times i have done the telephonic conversation with Redington India Pvt Ltd(Service Centre) Executives and its higher authority of HP but i dint get the appropriate respond.
I spend 31,000 rupees on this dektop but HP gives me worse service. My Desktop is still under warranty.
What should i do now? i want to take this matter in legal without consumer court?
Kindly Suggest and help me out?