Customer bought a Dell Laptop Studio 1555 in October 2009 on a payment of Rs. 59918 via DD. The order included a Video Graphics Card of 512Mb. When she checked the Laptop, the card was only 256Mb. The sales guy promised on the phone to have the balance money refunded to me. I also have email conversation where I have sent a complaint on his request through email. No response yet. Before that customer sent multiple emails through their website. Talked to their manager in sales side. He said he will respond in 2 days and its been more than a week now. Customer doesnt have the copy of the DD, but has all other documents (sales receipt etc) from Dell to show that they have charged more for a product with less specifications.
The problem is - Customer is in mumbai and ordered through their website. Their customer service is in Bangalore and the Dell sales office is in Gurgaon. What would be the jurisdiction if i file a consumer complaint? Who would the complaint be addressed to and what are the documents needed?
PLease help